Warranty Program

Thank you for choosing MySmile!
We stand behind the quality of our products and are proud to offer a Warranty Program for MySmile items that include rechargeable electronic components.

What’s covered:

• Manufacturing defects in electronic components
• Functional parts necessary for device operation
  

What’s not covered:

• Cosmetic wear or normal aging
• Consumable or replaceable parts (such as brush heads, tips, or batteries)
• Damage caused by misuse, accidents, or unauthorized modifications
  

Warranty Period by Product:

• 5X LED Whitening Light: 3 months
  
• 28 LED Whitening Light: 12 months
  
• Water Flosser: 12 months
  
• Electric Toothbrush: 12 months
  
• Other Electronic Devices: 12 months
  

Authorized Purchase Policy:
To ensure authenticity and warranty eligibility, MySmile products must be purchased directly from:

• The official MySmile website (www.mysmilesteeth.com),
• Authorized retail partners
• Official marketing and partnership channels recognized by MySmile.

Purchases from unauthorized third-party sellers, independent websites, or marketplaces not listed as MySmile’s partners are not eligible for warranty coverage.

Exclusions:
The warranty does not extend to cosmetic deterioration resulting from fair wear and tear. It also does not cover the usage of disposable batteries or damage caused by accidents, misuse, or neglect. Opening or disassembling the device or its accessories will void the warranty. Purchases made through unauthorized sellers, resellers, or third-party websites not officially affiliated with MySmile.

Claim Process:
If you discover a defect, please promptly email MySmile at support@mysmilesteeth.com during the warranty period. MySmile® reserves the right to replace the device, free of charge, with complimentary shipping. Claims under warranty must be substantiated with reasonable evidence establishing that the claim falls within the specified warranty period.

Warranty Validation:
To validate your warranty, retain your original purchase receipt or order confirmation along with these warranty conditions throughout the warranty period. The authenticity of the device is guaranteed by the barcode on the box.

Activation Process:
Activate your warranty by registering below within 30 days of purchase.

Consumer Rights:
This warranty program is supplementary to your statutory rights as a consumer and does not diminish or affect those rights in any manner.

Thank you again for choosing MySmile. We are dedicated to ensuring your satisfaction and the longevity of your MySmile products.