Refund & Returns
1. Eligibility for Returns
We want you to be completely satisfied with your purchase. If you're not satisfied for any reason, you may return the item(s) in its original condition within 30 days of receiving your order.
To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it, and in the original packaging.
2. How to Initiate a Return
To initiate a return, please contact our customer service at support@mysmilesteeth.com along with your order number and the reason for the return.
3. Return Shipping
We offer free returns in the USA only. International customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. In such cases, please contact us immediately, and we will provide further instructions.
4. Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-4 business days.
5. Sale Items
Only regular-priced and sale items may be refunded. Final sale items are non-refundable.
6. Free Gift Promotion Return
Customers who qualified for free gifts with a purchase of $20 or more must return the entire order, including the purchased item and the free gift(s), to be eligible for a refund. If only the purchased item is returned, the value of the free gift(s) will be deducted from the refund amount.
Disclaimer
1. Product Use Disclaimer
MySmile products are designed to improve dental hygiene and appearance. However, individual results may vary, and the use of our products is at your own risk. MySmile is not responsible for any damage to your teeth, gums, or overall oral health resulting from the use or misuse of our products. Users are advised to follow the instructions provided with each product carefully and to consult with a dentist before starting any new dental care regimen.
2. Medical Advice Disclaimer
The content on this website is not intended to be a substitute for professional dental advice, diagnosis, or treatment. Always seek the advice of your dentist or other qualified healthcare provider with any questions you may have regarding a dental condition. Never disregard professional dental advice or delay in seeking it because of something you have read on this website.
3. Limitation of Liability
To the fullest extent permitted by law, MySmile, its affiliates, and their respective directors, officers, employees, agents, suppliers, or licensors will not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your use or inability to use the website or products; (ii) any unauthorized access to or use of our servers and/or any personal information stored therein; (iii) any interruption or cessation of transmission to or from our website; (iv) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our website by any third party; and/or (v) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the website.
4. Indemnification
You agree to defend, indemnify, and hold harmless MySmile, its affiliates, and their respective directors, officers, employees, agents, suppliers, or licensors from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these terms or your use of the website, including, but not limited to, any use of the website's content, services, and products other than as expressly authorized in these terms or your use of any information obtained from the website.
5. Changes to This Disclaimer
MySmile reserves the right to update or change this disclaimer at any time. Any changes will be posted on this page with an updated revision date.
6. Contact Information
If you have any questions about our return policy, please contact us at suppot@mysmilesteeth.com.